Accessibility Policy

Accessibility Standards for Customer Service

Pest-Away Inc. is committed to excellence in serving all customers including people with disabilities.

Assistive Devices:

We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.


We will communicate with people with disabilities in ways that consider their disability.

Service Animals:

We welcome people with disabilities and their service animals.  Service animals are allowed on the

parts of our premises that are open to the public.

Support Persons:

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.  Fees will not be charged for support persons.

Training for Staff:

Pest-Away Inc. will provide accessible customer service training to:

  • all employees and volunteers
  • anyone involved in developing our policies
  • anyone who provides goods, services or facilities to customers on our behalf.

Staff will be trained on accessible customer service after being hired.

Staff will also be trained when changes are made to our accessible customer service policies.

Pest-Away Inc will provide training to employees, volunteers and others who deal with the public

Feedback Process:

Customers who wish to provide feedback on the way Pest-Away Inc. provides goods and services to people with disabilities can email us at

Customers can expect to hear back in 14 days.

Complaints will be addressed according to our organization’s regular complaint management procedure.

Modifications to this or other policies:

Any policy of Pest-Away Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Alternate Format

Pest-Away Inc. will provide this document in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.